Effective Date: July 24, 2026
Plumbing Dynamics (“Plumbing Dynamics,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide when you visit our website, https://www.plumbingdynamicsdallas.com/ (the “Website”), contact us, request plumbing services, or otherwise interact with us.
This Privacy Policy explains what information we may collect, how we may use and protect it, when we may share it, and the choices available to you regarding your information.
By using our Website or providing information to us, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
The information we collect depends on how you interact with Plumbing Dynamics.
Information You Provide Directly
When you contact us, request an estimate, request plumbing services, submit a form, or otherwise communicate with us, we may collect information such as:
- First and last name
- Telephone number
- Email address
- City or service location
- Requested service date
- Information you provide about your plumbing issue or project
- Other information you voluntarily include in a message, form submission, email, or telephone communication
Our Website currently includes service-request forms that ask for your name, phone number, email address, city, requested date, and comments regarding the requested service. Submitting a request through the Website does not itself create or confirm an appointment. A member of our team may contact you to confirm or reschedule the requested service.
Information Collected Automatically
When you visit our Website, certain information may be collected automatically by the Website or by technologies used to operate, secure, maintain, and improve the Website.
Depending on the technologies currently enabled on the Website, this may include information such as:
- Internet Protocol (IP) address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring or exit pages
- General information about how visitors interact with the Website
- Other technical or usage information
We may use cookies and similar technologies where they are enabled on the Website. Cookies are small files or identifiers that may be stored on your device by a website. They may be used for functions such as remembering preferences, maintaining Website functionality, security, analytics, or understanding Website usage.
Because the specific cookies and third-party technologies used by a website can change over time, this Policy should be read together with the technologies actually deployed on the Website.
2. How We Use Information
We may use the information we collect for legitimate business and service-related purposes, including to:
- Respond to inquiries and service requests
- Contact you about a requested plumbing service
- Schedule, confirm, reschedule, or coordinate appointments
- Provide estimates or information about our services
- Diagnose and address plumbing-related questions or service needs
- Communicate with you regarding an existing or requested service
- Maintain customer and service records
- Operate, maintain, secure, and improve our Website
- Understand Website usage and improve the user experience
- Protect against fraud, misuse, unauthorized access, or other security threats
- Comply with applicable legal and regulatory requirements
- Enforce our agreements and protect our rights, property, and safety
- Carry out other purposes reasonably related to the purposes for which the information was provided
We do not collect more personal information than is reasonably necessary for the purposes for which it is collected.
3. How We Share Information
We may disclose personal information when reasonably necessary to operate our business and provide requested services.
For example, information may be shared with:
- Service providers that assist us with website hosting, maintenance, technology, communications, scheduling, or other business operations
- Vendors or contractors where disclosure is reasonably necessary to provide a service you requested
- Professional advisers where appropriate
- Government authorities, regulators, courts, or law enforcement when required or permitted by law
- Other parties when necessary to protect the rights, property, safety, or security of Plumbing Dynamics, our customers, Website users, or others
- A successor or other relevant party in connection with a merger, acquisition, reorganization, sale of assets, or similar business transaction
We do not represent that every category of third-party service provider listed above is currently used by Plumbing Dynamics. The categories describe circumstances in which information may be disclosed as reasonably necessary to operate the business.
4. Service Providers and Third-Party Websites
Plumbing Dynamics may use third-party providers to support certain Website or business functions.
These providers may process information on our behalf for purposes such as hosting, website operation, communications, scheduling, security, analytics, or other business functions.
Third-party websites or services may also have their own privacy policies and terms. If you follow a link from our Website to a third-party website, that third party’s privacy practices will govern information you provide directly to that third party.
Plumbing Dynamics does not control the privacy practices of independent third parties and encourages you to review their privacy policies before providing them with personal information.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies.
These technologies may allow the Website to:
- Remember certain preferences
- Maintain Website functionality
- Help secure the Website
- Understand how visitors use the Website
- Measure Website performance
- Improve Website content and user experience
You may be able to control or disable cookies through your web browser or device settings. Disabling certain cookies may affect the functionality of portions of the Website.
Where third-party technologies are used, those providers may independently collect information through their technologies subject to their own privacy policies.
6. Communications
If you provide your telephone number, email address, or other contact information when requesting services or contacting Plumbing Dynamics, we may use that information to respond to your inquiry and communicate with you regarding your requested services.
For example, we may contact you to:
- Respond to a service inquiry
- Confirm or reschedule a requested appointment
- Discuss your plumbing needs
- Provide information about an estimate or requested service
- Follow up regarding a customer-service matter
Providing contact information does not necessarily mean that you have agreed to receive promotional communications.
If we send promotional electronic communications where required by applicable law, those communications will include an appropriate method for opting out.
7. Information Security
We take reasonable steps designed to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.
Accordingly, while we work to protect personal information, we cannot guarantee absolute security.
8. Data Retention
We may retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, provide requested services, maintain appropriate business and service records, resolve disputes, enforce agreements, comply with legal obligations, and protect our legitimate business interests.
The length of time information is retained may vary depending on the type of information and the reason it was collected.
9. Your Privacy Choices
Depending on applicable law and your circumstances, you may have certain choices regarding your personal information.
These may include the ability to:
- Request information about personal data we process about you
- Request correction of inaccurate personal information
- Request deletion of certain personal information
- Opt out of certain marketing communications
- Request information about how your personal information is used or disclosed
Some rights may be subject to legal exceptions or limitations.
If you wish to make a privacy-related request, contact us using the information provided in the Contact Us section below.
We may need to verify your identity before completing certain requests to help protect your personal information from unauthorized disclosure.
10. Texas Privacy Rights
Plumbing Dynamics operates in Texas and may provide services to Texas residents.
Texas has enacted the Texas Data Privacy and Security Act (“TDPSA”), which provides certain privacy rights to eligible Texas consumers and imposes obligations on businesses that are subject to the law. The TDPSA’s applicability depends on statutory requirements and exemptions, including a general small-business exemption with certain exceptions.
Nothing in this Privacy Policy is intended to waive any privacy rights that cannot lawfully be waived.
If the TDPSA or another applicable privacy law provides you with rights concerning your personal information, you may contact us using the information below to ask about exercising those rights.
Where required by applicable law, we will process and respond to qualifying privacy requests in accordance with the applicable legal requirements.
11. Children’s Privacy
Our Website is intended for a general audience and is not directed toward children.
We do not knowingly request or intentionally collect personal information from children under 13 through the Website.
If you believe that a child has provided personal information to us through the Website, please contact us so that we can review the information and take appropriate action where required.
12. Do Not Submit Sensitive Information
Unless specifically requested or necessary for a particular service, please do not submit sensitive personal information through our Website’s contact forms, email, or other online communications.
This includes information such as Social Security numbers, financial account credentials, passwords, or other highly sensitive information that is not necessary to request ordinary plumbing services.
If you believe you have accidentally submitted sensitive information, contact us as soon as possible.
13. Third-Party Links
Our Website may contain links to websites, services, or resources operated by third parties.
Those third parties maintain their own privacy practices and policies. This Privacy Policy applies only to information collected or processed by Plumbing Dynamics through our Website and business operations, and does not govern third-party websites or services.
We encourage you to review the privacy policies of third-party websites before providing personal information to them.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business practices, Website functionality, applicable technology, or legal requirements.
When we make changes, we will update the Effective Date at the top of this Privacy Policy.
We encourage you to periodically review this page to remain informed about how we handle personal information.
15. Contact Us
If you have questions about this Privacy Policy or want to submit a privacy-related request, you may contact Plumbing Dynamics using the following information:
Plumbing Dynamics
1448 Halsey Way, Suite 114
Carrollton, TX 75007
Phone: 214-929-3431
You may also contact us through the contact options available on our Website.